Practice Coaching
Empowering Practices to Achieve Excellence in Care Delivery
Drawing on decades of health care quality improvement expertise, CQC offers practice coaching to empower primary care practices to reach their full potential. Whether through our comprehensive improvement and learning collaboratives or other customized coaching opportunities, we utilize evidence-based strategies and advanced analytics to enhance care delivery and operational efficiency. With a strong focus on sustainable improvement, our approach is tailored to meet the unique needs of each practice, helping them to achieve and maintain peak performance.
Our Expertise
- Evidence-Based Methodologies. Leveraging proven frameworks and continuous innovation in health care quality improvement to guide practices towards excellence.
- Advanced Data Analytics. Using sophisticated data insights to drive decision-making and pinpoint opportunities for improvement.
- Customized Strategic Planning. Our expert advisors craft actionable plans based on the specific challenges and strengths of each practice, ensuring targeted and effective interventions.
- One-on-One Coaching Sessions. Direct access to expert advice, providing a confidential space to discuss challenges, explore solutions and track progress.
- Resource Library. An extensive collection of tools, case studies and workshops available exclusively to our clients, supporting ongoing education and development.
Our Approach
- Comprehensive Assessment and Continuous Improvement Planning. Starting with a deep dive into your practice’s operations, care strategies and patient engagement methodologies, we continuously adapt our strategies to evolving practice needs and market changes.
- Implementation Milestone Assessment Tool. CQC developed a tool to evaluate your practice’s quality improvement infrastructure and advanced primary care capabilities. The tool provides a timely snapshot that guides prioritization of improvement areas and tracks advancements, ensuring targeted and effective interventions.
- Collaborative Goal Setting. Working together to establish clear, measurable objectives that align with your vision for growth and excellence.
- Implementation and Support. Deploying tailored strategies with regular touchpoints and robust support structures to ensure effective execution and lasting impact.
- Ongoing Optimization. Regularly reviewing outcomes and adjusting strategies to optimize results and ensure sustained success.
Proven Impact
Through CQC’s practice coaching services, we have enabled health care practices to achieve significant improvements in both operational efficiency and patient care. Here are some key statistics from our Practice Transformation Initiative that demonstrate our success:
- $186 million in total cost savings from reduced hospital use and improved health outcomes
- $42,000 saved per enrolled clinician
- 40,000 patients experienced improved HbA1c, a central measure to improving diabetes outcomes
Ready to Elevate Your Practice?
Let our experts guide you. Contact us today to learn how we can collaborate.
Featured Programs
Payment Model Demonstration Project
Read More about Payment Model Demonstration ProjectCalifornia Advanced Primary Care Initiative | The Payment Model Demonstration Project will test a common value-based payment model with approximately 30 independent practices in California to strengthen primary care delivery.
Practice Transformation Initiative
Read More about Practice Transformation InitiativeDates Active: 2016-2019 | The Practice Transformation Initiative was a four-year initiative that engaged 4,800 clinicians statewide contracted with provider organizations to improve measures of cost, quality and patient experience.
Featured
Healthcare Innovation Summit | California’s Payer-Provider Value-Based Contracting Breakthrough
Conference Date: June 9 Speaker: Crystal Eubanks, Executive Director, California Quality Collaborative Topic: California’s Payer-Provider Value-Based Contracting Breakthrough Mark […]
CQC’s Peter Robertson Appointed to National CMS Technical Expert Panel and Board of Cal Healthcare Compare
Peter Robertson, Senior Director of Practice Transformation at the California Quality Collaborative (CQC), has been selected to serve on the Centers for Medicare & Medicaid Services (CMS) QRS/QIS Technical Expert Panel (TEP) and appointed to the Board of Cal Healthcare Compare.
‘Pay attention to what we’re doing here’: 3 payers come together on new payment model in California
This article highlights a groundbreaking value-based payment model in California, co-led by CQC and IHA, launched in early 2025 with 11 provider organizations serving around 17,000 patients, aiming to address challenges in primary care reimbursement, health outcomes and disparities.
Blue Shield of California’s Role in a Groundbreaking Payer-Provider Initiative
Blue Shield’s Dr. Nina Birnbaum shares how the health plan is working with CQC, IHA and fellow payers to co-implement a shared value-based payment model. The initiative prioritizes small practices, unified data and aligned incentives to improve care quality and equity across California.
Dr. Todd May, Vice President and Medical Director at Health Net
Health Net’s Dr. Todd May joins the podcast to discuss California’s new multi-payer value-based payment model, co-led by CQC and IHA. He shares how major insurers are working together to strengthen primary care, advance equity and transform provider payment statewide.
A Provider Leader Looks at California’s Multi-Plan Breakthrough Around Value-Based Care
IHA’s Dolores Yanagihara discusses California’s first unified value-based payment model, co-led by CQC and IHA. The initiative supports primary care practices with aligned incentives, shared data and coaching to improve outcomes and equity statewide.
California insurers join forces on value-based primary care model
This Fierce Healthcare article spotlights CQC’s leadership in launching a unified, multi-plan value-based payment model to strengthen primary care in California. The initiative supports independent practices with increased payments, shared data systems, and hands-on coaching—reducing administrative burden and enabling population health approaches that can improve outcomes statewide.
A Health Plan Leader’s Perspective on California’s Multi-Plan Value Breakthrough
Health Net’s Dr. Todd May spotlights CQC’s leadership in a first-of-its-kind value-based payment model uniting three health plans. The initiative supports primary care practices with aligned incentives, unified data and technical assistance to drive better outcomes and equity statewide.
In California, a First-Ever Multi-Plan, Integrated Approach to Value-Based Contracting
This Healthcare Innovation article spotlights CQC’s leadership in launching California’s first unified, multi-plan value-based payment model. In partnership with IHA and three major health plans, the initiative reduces administrative burden, supports independent practices and advances high-quality, equitable primary care statewide.
Resources
Strengthening the Primary Care Workforce: Embedding Community Health Workers Within Care Teams
Behavioral Health Integration Initiative Annual Report 2024
Empowering Change: The Role of Community-Based Coaching in Health Care Transformation
Approaches to Designing Equity-Centered Quality Improvement Projects
Improvement Coaching – What Matters Most for Practice Transformation Resource
A Roadmap to Develop and Deploy Practice Facilitators Based on Evidence from California’s Practice Transformation Initiative 2016 – 2019
Announcements
CQC’s Peter Robertson Appointed to National CMS Technical Expert Panel and Board of Cal Healthcare Compare
Peter Robertson, Senior Director of Practice Transformation at the California Quality Collaborative (CQC), has been selected to serve on the Centers for Medicare & Medicaid Services (CMS) QRS/QIS Technical Expert Panel (TEP) and appointed to the Board of Cal Healthcare Compare.