Erica Valdivia

Erica Y. Valdivia is a seasoned managed care professional with extensive experience across Customer and Provider Services, Community Engagement, Member Enrollment and Retention, Provider Relations, HEDIS, and Practice Transformation. Recognized for her strong command of FQHCs, RHCs, and the Medi-Cal line of business, Erica has built a respected career driving operational excellence and cultivating meaningful partnerships across diverse healthcare settings. Throughout her career, Erica has established a proven track record of influencing positive change and elevating provider and member experiences. She is known for her ability to navigate complex environments with flexibility, adaptability, and a solutions‑driven mindset—qualities that have positioned her as an effective leader within large, dynamic, and rapidly evolving organizations. Erica’s work is grounded in a deep commitment to improving access, strengthening relationships, and supporting high‑quality care delivery for underserved communities. Her passion, combined with her expertise and collaborative approach, continues to make a lasting impact across the managed care landscape.