Overview

The Improving Physician-Patient Communication Teleconference Series was a two-part program that supported organizations seeking to improve the patient experience through the development of an effective physician-patient communication training program.

Status

Two teleconferences were scheduled in September 2010. Registration was $150 per organization. Registration is now closed.

Benefits

The objectives of the teleconference series are to help organizations:

• Understand what effective physician-patient communication is and why it's important
• Review options for training physicians in effective patient communication
• Design communication training program to implement in one or more practices
• Learn effective strategies to engage practices to participate in training program

About the Program

Teleconference #1: What Is Effective Physician-Patient Communication & Why Is It Important?

• Understand the key elements and importance of effective physician-patient communication
• Understand key components of an effective communication training program
• Review options for training physicians and discuss key considerations

Teleconference #2: Developing and Rolling Out an Effective Communication Training Program

• Learn how to analyze your physician level data to identify your target population on which to focus improvements
• Learn how to select demonstrator sites to begin improvements
• Learn effective strategies for recruiting and engaging demonstrator sites
• Learn how to create an Aim Statement and develop a measurement strategy to evaluate effectiveness of the program

Who Should Attend?

To get the most out of the Improving Physician-Patient Communication Teleconference series and maximize success, we strongly encouraged organizations that met all of the following criteria to join:

• Improving patient experience was part of their organization's strategic initiatives
• There was a day-to-day project manager assigned to focus on improving patient experience
• There was a senior medical leader (or physician champion) participating in their patient experience or doctor-patient communication initiative
• The organization conducted a physician (or practice) level patient experience survey at least annually

Participants

Faculty for the teleconference series were:

• Dan O'Connell, PhD, Institute for Healthcare Communication
• Mike Weiss, DO, Medical Director, Quality Management & Rebecca Snakowski, Manager, Performance Improvement - Monarch Health Care
• California Quality Collaborative