Programs
Improving Patient Experience Program Area
Improving the Patient Experience Teleconference Series

Overview

Introduction to Improving the Patient Experience is a two-part teleconference series that helps organizations understand the basics of improving the patient experience, including key drivers and high-impact changes.

Status

Registration is now open for the March 2011 teleconference series. Please also see below for previous presentations and audio recordings:

Date Event Session Information
April 1, 2010 Intro to Patient Experience: Key drivers and high-impact changes to improve the patient experience Teleconference 1 Download presentation (PPT)
Stream Audio (Windows Media Audio)
April 7, 2010 Intro to Patient Experience: Survey and feedback methods Teleconference 2 Download presentation (PPT)
Stream Audio (Windows Media Audio)
March 2, 2011 Intro to Patient Experience: Key drivers and high-impact changes to improve the patient experience Webinar 1 Download presentation (PPT)
Watch the webinar
March 9, 2011 Intro to Patient Experience: Survey and feedback methods Webinar 2 Download presentation (PPT)
Watch the webinar

Who Should Attend?

The teleconference series focuses on the “basics” of improving the patient experience and will be most valuable to individuals who are new to this work.

Benefits

  • Understand the key drivers of patient satisfaction
  • Learn the high-impact changes that have been proven to be effective by several California medical groups/IPAs
  • Learn the features of, and how to implement, an effective feedback system for physicians

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