Programs
Improving Patient Experience Program Area

Introduction to Improving the Patient Experience Teleconference Series

Two-part teleconference series on key drivers of the patient experience, changes that improve the patient experience, and how to develop a feedback system for clinicians

Status: April 1 & 7, 2010 | Join

Improving Telephone Access Series

A teleconference summarizing successful techniques and approaches used by a medical group to improve telephone access

Status: April 22, 2010 | Join

 

Past Programs

Physician-Patient Communication Teleconference Series

Three part teleconference series on how to begin improving physician-patient communication in your organization, with presentations from medical groups/IPAs and national experts highlighting successful approaches and tactics

Status: April - May, 2010 | More information coming soon

Physician-Patient Communication Coaching Workshop

One-day workshop for leaders in your organization who wish to develop an understanding of effective physician-patient communication techniques and to develop skills to coach physicians to improve physician-patient communication

Status: June 8, 2010 | Informational Call March 16, 2010

Program Resources

Practical tools, resources, articles, links and more for the Improving Patient Experience program area