About the Program

The ABC's of Quality Improvement (QI) offers practical training on making changes to improve outpatient care.  Through a combination of teaching and practice, learn how to strengthen your own improvement projects.

Curriculum

Sample Agenda (PDF)

• Set achievable project goals
• Learn methods to introduce and test changes quickly (using the PDSA, or short tests of change)
• Collect data to measure improvements in care
• Use flow charts and fishbone diagrams to diagnose problems with process improvement
• Create run charts to track changes over time
• Form effective teams to achieve project goals

Participants will be asked to bring an improvement idea or project to work on during the class.

Audience

The audience for this workshop includes clinic and office managers, quality improvement staff and others working on improving clinical care, patient satisfaction, or operational efficiency in the outpatient setting.

No prior quality improvement training or experience is required.

Faculty

Faculty includes senior leaders from California physician organizations, health plans, and clinics.