CQC Newsletter
 
California Cooperative Healthcare Reporting Initiative

CQC Newsletter, Volume 2
March 2005

 

Event News / Information

   

In This Issue / Features

 
           
 

The Diabetes Information Resource Center

Coming in March 2005

The California Diabetes Program is creating and implementing a statewide Diabetes Information Resource Center (DIRC).

DIRC will be a quick and easy Web-based tool to find information, resources and materials related to diabetes prevention and control. It will provide a forum for creating an online learning community where California-based organizations working with people at risk for or with diabetes can communicate, share and exchange ideas with one another.  

For more information about DIRC, and to submit your organization's profile to the DIRC database, please visit our web site or contact Karen Black.

Upcoming CQC Events

Diabetes & Cardiovascular Care Collaborative

Learning Session 3

June 16-17, 2005 (tentative)

San Francisco

Outcomes Conference

September 2005

Los Angeles

Other Events

IHI 6th Annual International Summit on Redesigning the Clinical Office Practice

March 30 - April 1, 2005

Washington, DC

2005 CAPG Healthcare Conference

May 19 - 22, 2005

Rancho Mirage, CA

Resources

Low income patients can receive 25%-40% discount on Rx Drugs

Together Rx Access helps eligible participants save approximately 25%-40% on 275 brand-name prescription drugs and other prescription products, as well as savings on a wide range of generic drugs.

For specific income requirements and additional information, please visit the Together Rx Access web site.

Contact Information

California Quality Collaborative
Pacific Business Group on Health 221 Main Street, Suite 1500
San Francisco, CA 94105

Diane Stewart
CQC Diabetes & Cardiovascular Care Collaborative Director
415-615-6376

Kara Cassidy
CQC Collaborative Coordinator
415-615-6307


CQC would like to recognize the following organizations for their support:
AstraZeneca
Novo Nordisk
   

A1C Test graphThirteen Teams

Shoot for

National Benchmarks

The Diabetes & Cardiovascular Care Collaborative launched in October 2004 with teams from 13 medical groups and IPAs joining to make breakthroughs in care for their patients living with diabetes and cardiovascular disease.  

A1c Control Graph

As part of the collaborative, teams report monthly on 5 core measures for patients with diabetes (DM) and coronary artery disease (CAD).  Goals for each measure are based on best reported rates nationally.

Diabetes & Cardiovascular Care Collaborative

Learning Session 2

February 3-4, 2005

Collaborative teams shared successes and frustrations working to improve care for their patients living with diabetes and cardiovascular disease. Since meeting last October, teams have tested many changes at both the medical group/IPA and the participating physicians' offices. Such changes include: planned visits, group visits, patient self-management goal setting, and depression assessment.

Hill Physicians Group Appt. FlyerPlanned Visits.  A Planned Visit occurs when a patient is proactively called into his physician's office to focus on aspects of care that typically aren't delivered during an acute care visit.   Visits occur at regular intervals as determined by the patient and the provider.

Group Visits.   Group visits provide a physician's patients an opportunity to meet with the physician for an extended period of time (often 60-90 minutes) as a group. Here, patients learn about the illness and approaches to treat their conditions. Many of the collaborative teams tried their first group visits prior to Learning Session 2. Here's what they had to say:

  • "It doesn't matter if the physician is a talking head, shy, disorganized; group visits are magical, it always works."
    - Medical Group staff
  • "As soon as one patient mentions a problem, another answers with a suggestion, like how to get a Glucometer for free from the insurer, the physician and each other."
    - Physician
  • "I use my group visits for education, instead of yelling down the hall as the patient is leaving after an office visit 'oh yeah, and get some exercise!'"
      - Nurse Practitioner

Learn more about Group Visits from Hill Physicians Medical Group by clicking here.

Patient Goal Setting. Through patient goal setting, physicians can help patients with diabetes and cardiovascular disease better understand their illness and how to manage it. Many teams in the collaborative experimented with encouraging patients with behavior change by creating an Action Plan.  

  • "We have done action plans with 12 patients. The response in terms of success with goals is good, but several patients have lowered their sights a little from the first expectation.   All are VERY pleased with the follow-up calls and the interest in their care that the calls mean. Several people have indicated that the program has helped raise their awareness in general for their care and they pay attention to some of the things mentioned on the action plan sheet that they didn't choose."
  • "When checking with patient on self-management goals, we instruct staff not to say 'Did you do it?' rather 'How is it going?'"
    - Office Manager

Find resources and sample tools at UCSF's action-plan.org.

Depression. Depression can interfere with the patient's ability to manage their disease. A physician can help her patients by recognizing depression and by having the proper tools to evaluate the severity. Several teams are experimenting with tools offered by The Macarthur Initiative on Depression & Primary Care.