Highlights & Accomplishments
In 2011 CQC offered programs to improve clinical quality, patient experience and cost of care to nearly 1,000 leaders and staff from 284 organizations that provide health care to an estimated 6.5 million Californians. CQC offered expert training and peer-to-peer learning via a combination of teleconferences, one-day on-site sessions and year-long intensive programs. There was a major focus during the year on chronic care, Medicare Star measures, complex care and avoiding readmissions. Programs bring together clinicians and executives from physician groups, health plans and community agencies around a shared goal of improving patient care in California.
CQC 2011 Program Recaps
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Avoid Readmissions Through Collaboration |
The Chronic Care Collaborative |
Inland Quality Collaborative |
The Meteor Program |
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Case Study on How Facey Improved Patient Experience
Overview with Facey's COO
Roles of the physician leaders
Physician communication
techniques
Wrap-up
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Quotes
Dr. Wells Shoemaker
CQC Steering
Committee Co-chair
"The other thing that I see, as a regular visitor, is the emergence of a clinical leadership culture among the nurses, doctors, and quality improvement personnel who participate.
The CQC has provided a crucible for sharing of knowledge and strategies and it has given 'lift' to people with the brains and conviction to make things work better.
It's hard to measure this investment in the usual business terms, but I think it will have a generation of effects that we'll trace back to 2007."
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How 2011 CQC Collaborative Participants Improved Care
The Meteor Program
The Chronic Care Collaborative
The Complex Care Action Community
Avoid Readmissions Through Collaboration
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