Optimizing Performance Series (OPS)

Managing Change in the Physician Office

On-site Session 1 (November 14-15, 2005)

Los Angeles, CA

• Session 1 Agenda
• List of Attendees

Monday, November 14, 2005 (Day 1)

Creating a Framework for Performance Improvement

An Overview of Medical Practice Redesign (Chuck Kilo, MD)

• Leading Change Overview

Panel Session: The Three Focus Areas

• Panel Session Overview
  (Chuck Kilo, MD)
• Panel Session Worksheet
• EHR/IT Implementation Perspective Presentation
  (Jenny Buchanen, Palo Alto Medical Foundation)
• The Planned Care Model Perspective Presentation
  (Wells Shoemaker, MD, Physicians Medical Group of Santa Cruz County)
• Patient Experience Perspective Presentation
  (Bart Wise, MD, Physician Associates of the San Gabriel Valley)

Track 1: CEOs - Strategic Issues (Chuck Kilo, MD)

• Strategic Issues in Leading Change

Track 2: The Basics of Improvement (Sarah Fraser, PhD)

• OPS Basics of Improvement
• OPS PDSA Form
• OPS Lessons Learned - Summary

Team Meeting

• Activity

Tuesday, November 15, 2005 (Day 2)

Applying Ideas at the Practice Site

Applying Ideas (Sarah Fraser, PhD)

• OPS Applying Ideas Nov 05
• OPS Target Audience Profile
• Bulletin 11 Assessing spread progress (not available online)
• Bulletin 12 When Spread slows down (not available online)
• Bulletin 13 Identifying Opinion leaders (not available online)
• HM June 2000 Spread (not available online)
• Marketplace Guide (not available online)

Breakout Sessions

• EHR/IT Implementation Change Package
  (Jenny Buchanen & Chuck Kilo, MD)
• The Patient Experience Change Package
  (Tammy Fisher, Laura Jacobs, & Neil Solomon, MD)
• The Planned Care Model Change
  (Wells Shoemaker, MD & Diane Stewart)

Managing Projects through to Evaluated Outcomes (Sarah Fraser, PhD)

• OPS Nov 05 Project Management
• OPS Project Management Forms (not available online)
• OPS Lessons Learned - Summary

Additional 2007 Information:

Program Description

Expert Panel & Faculty

Participants

Schedule

Additional 2005 Information:

Program Description

Expert Panel & Faculty

Participants

Schedule

Home   ·   About CQC   ·   CQC Events   ·   Contact Us   ·   Member Login